How long will my order take to process?

Most orders are dispatched in 2 working days, unless otherwise stated.

It will often be sooner and may even be dispatched the same day if possible. 

Some items may need a little longer if they are made to order or awaiting new stock. In these cases, the turnaround time will be included in the product description.

What are the delivery times and charges?

Most orders are sent by Standard Royal Mail 1st Class.

UK delivery charges are:

Stickers/cards/A4 prints - £1.00

Cushions/wall hangings - £3.00

If ordering more than one of the above items, the highest charge will apply to the first item and a discounted rate will be applied to each additional item.

Lampshades - £6 per shade

FREE delivery on orders over £60 with code FREE60 - does not apply to overseas delivery or vintage items.

Vintage items are calculated per item according to weight/size. These are sent by Royal Mail 1st Class - Standard or Signed For. A signature may be required upon delivery.

How long will my order take to arrive?

Once your order is dispatched, I will email you to confirm this. Royal Mail aims to deliver First Class items Within 1-2 working days. Please be aware that these are guidelines only and deliveries may still take up to 5 working days. Please allow a little longer during busy periods such as Christmas, when delays are to be expected. With standard post, once your order is dispatched, I cannot tell you the whereabouts of your parcel. If you would prefer a tracked/expedited method of delivery, please contact me at hello@hesperoo.co.uk

International delivery:

Most international orders are sent by standard airmail.

Vintage items are sometimes sent by a tracked and/or signed for service and may require a signature upon delivery.

Due to the costs of sending larger items overseas, some items are not available for international delivery and some items may be restricted. However, if there is something you are interested in, please get in touch at hello@hesperoo.co.uk for a delivery quote.

Please note that if you order multiple items (eg: two lampshades), these may have to be sent as two separate parcels.

Royal Mail states that overseas deliveries should take 5-7 days. However, these are guidelines only and can take much longer than this, sometimes closer to 10 days. 

All deliveries:

Please be aware that delivery times are guidelines only, set out by Royal Mail. Deliveries can sometimes take longer than stated and delays should be expected during busy times such as Christmas. With these standard methods of post, your parcel is not tracked and I cannot tell you its whereabouts after dispatch. If you would prefer a tracked/expedited method of post, please get in touch at hello@hesperoo.co.uk for a quote. 


My delivery hasn't arrived, what do I do?

Please wait for the estimated delivery times to elapse when expecting your order. If you still haven't received it, please keep a look out for a delivery card, check with a neighbour/your local Post Office (I know this seems obvious, but I've had deliveries left with a neighbour before without a card being put through the letterbox to explain!). If your order hasn't arrived after this time, please contact me within 14 days so that I can offer you a replacement. I might ask you to give it another day or two, especially during times when delays are inevitable. If you do not contact me within 14 days of dispatch, I am unable to offer you a replacement.

My item is Damaged, what do I do?

If you believe that your item is faulty or damaged upon receipt, you must contact me straight away. I will usually ask for the item to be returned before a replacement is agreed. If it is agreed that the item is unacceptable, I will refund you the cost of its return and provide a replacement.

Any item that has been used or intentionally damaged will not be replaced/refunded and you return it at your own cost.

I have changed my mind about my order, what do I do?

By law, you have a 14 days in which to change your mind about your purchase. This period starts as soon as you receive your item(s). You must notify me within 14 days of receipt of your item(s) that you wish to return your order. You then have a further 14 days to return the item(s).

Unwanted items must be returned in a way that does not damage them or reduce their value and preferably in their original packaging. Any original labels/swing tags must still be attached, as they were upon receipt. If the item(s) are damaged/altered/de-valued in any way, the full refund wil not be given.

If a full refund is agreed, you will be refunded your original purchase cost including any postage charges that you paid when placing the order.

IMPORTANT: your return postage costs will not be refunded (unless the item is faulty) and the customer is liable for the cost of returning any unwanted items.